Mental health difficulties are one of the leading causes of absenteeism and presenteeism in the workplace, affecting concentration, decision-making, memory, and motivation. Just as physical first aid is provided until professional medical treatment is available, Mental Health First Aid (MHFA) offers timely, appropriate support until professional help is secured or the situation resolves.

Our Mental Health First Aid course is an internationally acclaimed, evidence-based training programme that empowers individuals with the knowledge, skills, and confidence to support a friend, family member, or colleague who may be experiencing a mental health problem or mental health crisis. This comprehensive course combines theoretical knowledge with practical skills development, preparing participants to recognise emerging mental health issues, intervene early, and guide people towards appropriate support.

The course is designed for everyone – no prior mental health experience or clinical background is required. It is delivered in plain language with a focus on practical, skills-based learning that can be applied immediately in the workplace, community, or personal life.

Who Should Attend?

This course is suitable for anyone aged 18 or over who is interested in learning how to support mental health in their community, workplace, or organisation. It is particularly relevant for:

• Managers and Supervisors – those responsible for team welfare and creating supportive workplace cultures

• HR Professionals – those developing wellness strategies and employee support programmes

• All Employees – anyone who wants to support colleagues experiencing mental health difficulties

• Community Group Leaders – those working with volunteers or community members

• Sports Coaches and Club Volunteers – those supporting athletes and team members

• Teachers and School Staff – those supporting students and colleagues

• Parents and Guardians – those supporting family members

• Youth Workers – those working with young people

Important Note: This course is not a therapy or support group. It is not suitable for anyone under 18, or for those who have experienced a recent crisis or bereavement linked to mental health within the last 12-18 months. If you are unsure whether this course is suitable for you at this time, please contact us – we are happy to help.

Course Content

Our Mental Health First Aid training covers a comprehensive range of topics aligned with international evidence-based guidelines developed through expert consensus, including input from people with lived experience of mental health problems and mental health professionals.

Understanding Mental Health

• Definitions and myths around mental health

• The personal and organisational impacts of poor mental health

• Reducing stigma and improving mental health literacy

• The importance of early intervention

Mental Health Problems Covered

• Depression – recognising signs and symptoms, understanding risk factors, and providing appropriate support

• Anxiety Problems – identifying anxiety disorders, understanding panic, and offering effective assistance

• Psychosis – recognising early warning signs, understanding psychotic states, and responding appropriately

• Substance Misuse Problems – understanding alcohol and drug use difficulties, and providing non-judgemental support

• Eating Disorders – recognising signs and offering appropriate support

Mental Health Crises Covered

• Suicidal Thoughts and Behaviours – recognising warning signs, assessing risk, and providing immediate support

• Self-Harm – understanding non-suicidal self-injury and responding compassionately

• Panic Attacks – recognising symptoms and assisting someone during a panic attack

• Traumatic Events – providing immediate support following trauma

• Acute Psychosis – responding to someone experiencing a psychotic episode

• Severe Effects of Substance Misuse – responding to overdose or acute intoxication

The Mental Health First Aid Action Plan (ALGEE)

• A – Approach, assess, and assist with any crisis

• L – Listen non-judgementally

• G – Give reassurance and information

• E – Encourage appropriate professional help

• E – Encourage self-help and other support strategies

Supporting Recovery

• Recovery and wellbeing strategies

• Building resilience

• Self-care for the supporter

• Boundaries and confidentiality

• Signposting to appropriate resources and services

Learning Outcomes

Upon successful completion of this course, participants will be able to:

• Recognise the signs and symptoms of common mental health problems including depression, anxiety, psychosis, and substance misuse

• Provide initial help to someone experiencing a mental health problem or mental health crisis using a practical, evidence-based action plan

• Respond appropriately to mental health crises including suicidal thoughts, panic attacks, and traumatic events

• Listen non-judgementally and offer reassurance to someone in distress

• Guide individuals towards appropriate professional help, self-help, and other support strategies

• Understand the importance of self-care when supporting others with mental health problems

• Contribute to reducing stigma and improving mental health awareness in their workplace or community

Assessment and Certification

Participants are assessed through:

• Continuous engagement – active participation throughout the course

• Group discussions and activities – contributing to a supportive learning environment

Successful candidates will receive a Mental Health First Aid certificate of attendance. This certification is valid for 3 years.

Refresher training: A half-day refresher course is recommended every three years to maintain knowledge and confidence.

Course Duration and Delivery

• Duration: 2 days (full days)

• Delivery: Classroom-based with group discussions, activities, and case studies

• Class size: Maximum 16 participants to ensure a supportive and interactive learning environment

• Materials: Each participant receives a comprehensive Mental Health First Aid manual and workbook

Why Train with Safety Response Training?

• Accredited programme – delivered in line with international Mental Health First Aid guidelines

• Expert instructors – experienced trainers with mental health knowledge and facilitation skills

• Safe learning environment – supportive, confidential, and stigma-free atmosphere

• Practical focus – skills-based learning that can be applied immediately

• Real-world relevance – scenarios and case studies drawn from everyday life

• Small class sizes – ensuring individual participation and attention

• Nationwide coverage – we can deliver training at your premises for group bookings

• Comprehensive materials – each participant receives a detailed manual for ongoing reference